Freight Shipping

Freight shipping is used for oversized or heavy items that cannot be shipped through standard parcel carriers such as UPS or FedEx. A freight carrier transports these items by truck and delivers them directly to your address, ensuring they arrive safely and intact.

The following product types typically ship by freight. If an item requires freight shipping, it will be noted on the product listing:

• Gazebos
• Pergolas
• Outdoor storage sheds
• Deck boxes (oversized)
• Any other large or heavy outdoor structures

Yes. Free shipping applies to all US orders, including freight items. There are no hidden fees or surcharges for oversized products.

Freight orders typically arrive within 3–7 business days after processing. Orders are processed within 1 business day, Monday through Friday. Delivery times may vary depending on your location and the freight carrier assigned to your shipment.

Freight delivery differs from standard parcel delivery. Here is what to expect:

1. 1
   Once your order ships, you will receive a tracking number by email
2. 2
   The freight carrier will contact you by phone to schedule a delivery appointment
3. 3
   You must be present at the delivery address to receive the shipment
4. 4
   The driver will deliver the item to your curb or driveway — not inside your home or garage
5. 5
   Please inspect the packaging carefully before signing the delivery receipt

Before signing for your delivery, take the following steps:

• Inspect all packaging for visible damage before the driver leaves
• If you find any damage, note it clearly on the delivery receipt before signing
• Photograph any damage immediately, including the packaging and the item
• Contact us at infos@nowbkk.com with your order number and photos

If your item arrives damaged, contact us immediately:

1. 1
   Email infos@nowbkk.com with your order number and photos of the damage
2. 2
   Do not attempt to assemble a damaged product
3. 3
   We will arrange a replacement or issue a full refund at no cost to you

Yes. Once your order has shipped, you will receive a tracking number by email. You can use this number to track your shipment on the freight carrier's website. Please allow up to 48 hours for tracking information to appear after your order ships.

Freight deliveries require someone to be present to receive the shipment. Please ensure you are available during the scheduled delivery window. If you miss your appointment, the carrier may charge a redelivery fee. Contact us as soon as possible at infos@nowbkk.com or +1 251 385 7344 if you need to reschedule.

No. All freight shipments are within the contiguous United States only. We do not currently offer international freight shipping.

For questions about freight shipping or your delivery, please contact us: